Top Tips for Active Listening
- Acknowledge feelings
- Ask for clarification/ask questions (if you do not understand)
- Ask open questions
- Avoid interruptions and distractions (e.g. mobile phones)
- Be aware of personal assumptions, potential bias and prejudices
- Concentrate deliberately on what is being said and what lies beneath the surface
- Do not react personally to emotive words
- Eliminate distractions, whether internal (own concerns) or external (physical environment)
- Encourage the person to continue
- Expect to hear something useful
- Focus on the speaker, look at her/him/them
- Get rid of time pressures
- Listen for ideas that you can develop yourself or may have to question
- Listen to yourself and note your own reaction to the messages being received
- Listen with an open mind to understand the message the person is trying to convey
- Listen with full attention to the words and tone of the person’s voice
- Listen with your eyes to the body language
- Look for non-verbal cues/messages
- Look interested
- Maintain an open mind
- Reflect on what you hear (particularly the feelings behind the words)
- Sit so you can see and hear – upright, not slouched
- Summarise: by restating in your own language the main points the person said to show that you have understood
- Take notes, even if not necessary, but do not doodle
OVER TO YOU: RELEASE YOUR POTENTIAL!
These are my thoughts and perspectives (I’m not necessary right or wrong, simply starting a conversation).
So, what about your thoughts?
- I’d love to hear your thoughts, reflections, gut reactions, perceptions, experiences and wisdom.
- Do any of these things ring true for you and can you see yourself putting these into action?
- What would it look, sound and feel like (for you and others), if you put some of these tips into action?
- What barriers might you come against when putting these tips/ideas into practice? How might you overcome them?
- Who could give you support and how?
- Have you tried these tips and ideas out and, if so, what have you learned?
Remember that sharing our experiences can help others, so your thoughts and comments are always welcome.
Thanks, in advance, for adding to the conversation.